What happens when you pet is admitted into the hospital

We understand that this can be a stressful and daunting time for you. Hopefully the following information will help put your mind at ease a little.

Emergency transfer from another practice to the Wolverhampton Hospital

1. The vet from your own surgery will have phoned ahead to inform the hospital of your arrival and treatment required. On arrival you will be admitted by a qualified veterinary nurse or a vet to discuss the case. In cases of severe emergency your pet may be taken off you straight away to stabilise their condition. In all cases you will be asked to sign a consent form before you leave which allows us to carry out the discussed treatment.
2. Once the vet has completed the necessary tests/ investigation he/she will telephone you to discuss the outcome and the options for further treatment.
3. We have a dedicated direct line for clients to call and speak to the kennel nurse should you wish to enquire as to how your pet is. Please bare in mind that between 6.30pm - 8.30am we have phone lines for 13 other practices. If you phone during these times and the line is busy you will be asked to leave a message. The nurse will return your call as soon as she is available.
4. If your pet is going to be with us for a few days we encourage you to visit. Seeing a familiar face can really help your pet make a quick recovery.
5. Once your pet is ready to come home you can either collect from the hospital or arrange for them to be returned to your usual surgery.

Operations and other procedures

1. On admission, each pet is checked in by one of the kennel staff. You will be asked to sign an admission form. Your pet will then be made comfortable in a kennel.
2. If your pet is older than 7 years, or in less than good health, we strongly recommend a pre-anaesthetic blood test. This may detect any problems that are not apparent on a physical examination. We may need to take precautions tailor made for your pet's particular needs before. during and after surgery.
3. Your pet will be fully examined by one of our veterinary surgeons before being given an anaesthetic. The anaesthetics used in our hospital are the safest available and are used in human anaesthesia. All anaesthetics carry some risks, however we minimise that risk by allowing only qualified staff to monitor your pet, with the help of a pulse oximeter to measure oxygen in the tisssue.
4. After the operation, we will telephone you to discuss your pet's treatment. Whilst coming around from their anaesthesia the ward nurse monitors your pet and will offer a light lunch once they are able to eat.
5. In the case of minor operations/ procedures, your pet will be able to go home later that day. Those staying in the hospital overnight will be monitored around the clock constantly.